ACS Carpet Cleaning

Terms and Conditions


Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site. and our services.


The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.

We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.

INFORMATION ABOUT US is a site operated by ACS Carpet Cleaning (“We”); we are  registered in England and
Wales. Our registered office is 12 Pittock House, Freemens Way, Deal, Kent. CT14 9DW.


Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.


We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.

You may print off one copy and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences, or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


We aim to update our site regularly and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.


The material displayed on our site is provided without any guarantees, conditions, or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:

All conditions, warranties, and other terms which might otherwise be implied by statute, common law, or the law of equity.

Any liability for any direct, indirect, or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it, and any materials posted on it, including, without limitation any liability for loss of income or revenue loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.


We process information about you in accordance with our privacy policy By using our site, you consent to such processing and you warrant that all data provided by you is accurate.


You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs, or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server,
computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of our
site or to your downloading of any material posted on it, or on any website linked to it.


Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.  When accessing a site via our website we advise you to check their terms of use and privacy policies to ensure compliance and determine how they may use your information.


The English courts will have non-exclusive jurisdiction over any claim arising from or related to, a visit to our site.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.


We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.


If you have any concerns about material which appears on our site, please contact

Our guarantee of the most thorough carpet cleaning or it’s free relates to the thoroughness and effectiveness of our cleaning systems.

However, no guarantee can be given that a particular mark, stain, or imperfection can be removed. Some stains are permanent. Although every effort will be made to remove stains or marks, nobody can claim to remove everything and we are no exception.

Prices quoted are guaranteed for 30 days. Prices quoted are for payment on completion unless an account has been agreed at least 7 days prior to work commencing and we have processed and verified your bank account.

Any discount, offer or bonus is dependent on these terms and conditions being met in full. No payment upon completion or any other breach of these terms and conditions will void any discount, offer or bonus quoted. Payment of the full price will be required. Furthermore a late payment charge of £35 may be added to our charges, along with a late payment penalty of £1 per day until payment is made in full.

We accept payment by cash, cheque, or online bank transfer. If you are moving out of a property, we can only accept cash as payment. If you wish to pay by bank transfer, this must be completed and verified on completion of the work, before we depart. The customer agrees to have sufficient funds to make payment in full before work commences. We require a notice to cancel of 24 hours minimum. Failure to provide 24 hours notice to cancel an appointment may incur a £35 late cancellation charge.


  • We will clean part of a carpet and show you the results. If, for any reason you are not satisfied with any part of the service, you may state such and we will stop work, leave and there will be no charge for the work done.
  • We will only complete the work with your approval. If we complete the work your approval is deemed as given.
  • We require an authorised person to be present at the Free Trial Offer in order to approve the trial and authorise
    the work to be continued. If you decide that nobody is present, the approval is assumed and the customer assumes responsibility.
  • Any person that the customer leaves at the property is deemed to be an authorised person.
  • Our Free Trial is subject to you having a free home or business survey and written quotation.
  • Our Free Trial applies to carpet cleaning only and does not include stain removal or odour removal.
  • Some stains and odours are permanent and may not be removable.

Your accepting any quotation or using our carpet or upholstery cleaning service is deemed as your acceptance
of these terms and conditions as they form a whole and complete agreement along with our prices given and the service provided.

Thank you for visiting our site.